eTelecare Global Solutions
(NASDAQ: ETEL) (PSE: ETEL), a leading provider of complex multi-channel
business process outsourcing (BPO) solutions, announced that veteran BPO
executive Randall K. Harris has joined eTelecare as Senior Vice
President, Latin American Operations. Harris will initially manage the
recently announced Nicaraguan delivery center, which when fully
operational will employ over 500 people.
Harris was previously with Sitel, where he oversaw the company's 9,500
employees in Mexico, Panama, Colombia, Brazil and Argentina; prior to
that, he was responsible for its operations in India and the Philippines.
"I am pleased to welcome Randy Harris to the eTelecare team," said
eTelecare CEO and President John Harris (no relation). "Randy brings an
impressive set of accomplishments and skills acquired during his 19
years in the BPO industry, opening and managing delivery centers in 10
countries. His experience in Latin America will prove invaluable as
eTelecare expands in the region."
About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of
multi-channel business process outsourcing (BPO) focusing on the
complex, voice and non-voice based segment of customer-care services. It
provides a range of services, including technical support, customer
service, sales, customer retention, chat and email from both onshore and
offshore locations. Services are provided from delivery centers in the
Philippines and in North America. Additional information is available at www.etelecare.com.