eTelecare Global Solutions (NASDAQ: ETEL) (PSE: ETEL), a leading provider of complex multi-channel business process outsourcing (BPO) solutions, announced that veteran BPO executive Randall K. Harris has joined eTelecare as Senior Vice President, Latin American Operations. Harris will initially manage the recently announced Nicaraguan delivery center, which when fully operational will employ over 500 people.

Harris was previously with Sitel, where he oversaw the company's 9,500 employees in Mexico, Panama, Colombia, Brazil and Argentina; prior to that, he was responsible for its operations in India and the Philippines.

"I am pleased to welcome Randy Harris to the eTelecare team," said eTelecare CEO and President John Harris (no relation). "Randy brings an impressive set of accomplishments and skills acquired during his 19 years in the BPO industry, opening and managing delivery centers in 10 countries. His experience in Latin America will prove invaluable as eTelecare expands in the region."

About eTelecare Global Solutions

Founded in 1999, eTelecare Global Solutions is a leading provider of multi-channel business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America. Additional information is available at www.etelecare.com.