SYS-CON MEDIA Authors: Liz McMillan, Carmen Gonzalez, Zakia Bouachraoui, Roger Strukhoff, David Linthicum

News Feed Item

CORRECTING and REPLACING HSN Deploys GoldenGate Software for Zero-Downtime Migration of Oracle's Siebel CRM Application

GoldenGate Enables Zero Downtime for Upgrade to Siebel CRM 8 and Oracle(R) Database 10g

Headline of release should read: HSN Deploys GoldenGate Software for Zero-Downtime Migration of Oracles Siebel CRM Application (sted HSN Deploys GoldenGate Software for Zero-Downtime Migration of the Critical Oracles Siebel CRM Application).

The corrected release reads:

HSN DEPLOYS GOLDENGATE SOFTWARE FOR ZERO-DOWNTIME MIGRATION OF ORACLES SIEBEL CRM APPLICATION

GoldenGate Enables Zero Downtime for Upgrade to Siebel CRM 8 and Oracle® Database 10g

GoldenGate Software, Inc., a leading provider of high availability and real-time data integration solutions, today announced that HSN, the interactive lifestyle network and e-Retail destination, has successfully implemented the GoldenGate® Zero-Downtime Migration software solution to upgrade its critical customer relationship management (CRM) application from Oracles Siebel CRM 6.2 to 8.0, and from Oracle 8i Database to Oracle® Database 10g. The multi channel retailer has deployed the GoldenGate solution as part of a large Siebel CRM upgrade project that has been deployed in a phased approach to achieve zero-downtime in order to avoid any disruption to the business.

HSN, the originator of the electronic retailing industry, is currently in its 31st year and has a multi channel presence, which includes both a TV network, with a reach of 90 million homes, and online hsn.com, one of the top 10 most trafficked e-commerce sites. Processing approximately 44 million calls each year, HSN selected the GoldenGate solution to upgrade its CRM software from Siebel CRM 6.2 to 8.0, and database from Oracle 8i Database to Oracle Database 10g. HSN achieved zero downtime using a phased migration while maintaining both the old and new application running live in parallel.

Being a live 24/7 business, HSN simply cannot afford to take any outage, so when other vendors suggested we take the systems down for a week to complete the migration, we knew we had to find an alternate solution, said Anitha Reddy, vice president of IT applications at HSN. We selected the GoldenGate solution because it could handle our key technical requirements which included low latency, the ability to work with an older version of the Siebel CRM application, moving large volumes of data, and no extensive in-house development.

In implementing a parallel live running configuration, which enabled both systems to run concurrently during the phased migration, HSNs IT team was able to point groups of call center agents to the new system while the primary system remained in production. The bi-directional sync provided by the GoldenGate solution allowed for seamless and effective upgrades and enhancements to the HSN system, with zero downtime.

"HSN's successful migration to Siebel 8 demonstrates their commitment to customer satisfaction and the immeasurable benefits that can be derived by upgrading to the latest release of Siebel CRM as well as the advantage of leveraging the GoldenGate solution, a member of the Oracle PartnerNetwork," said Oracle Group Vice President of CRM Applications George Jacob.

Due to the mission critical nature of Oracles Siebel CRM, customers must consistently upgrade in order to take advantage of the latest capabilities and maintain a competitive advantage, said Sami Akbay, vice president of marketing and product management at GoldenGate. By utilizing the GoldenGate solution in its upgrade to Siebel CRM 8, HSN was able to migrate its application and database, while preventing any downtime that could affect the system or user experience. When an organization's customers demand attention 24/7, a substantial migration can be a scary endeavor. GoldenGate Softwares technology takes away the fear and allows for a seamless migration with zero customer impact.

Additionally, John Shedd, Operating Vice President of IT for HSN will be speaking on a keynote panel at Oracle OpenWorld entitled, Real ROI: The Business Case for Upgrading to the Latest Release of Siebel Customer Relationship Management on Wednesday, September 24th at 9:00am PST.

About GoldenGate Software

GoldenGate Software Inc. is a leading provider of high availability and real-time data integration solutions for improving the availability, accessibility and performance of critical data across heterogeneous enterprise IT environments. More than 400 enterprises use GoldenGate solutions worldwide, including Visa, Bank of America, US Bank, UBS, Sabre Holdings, DIRECTV, Comcast, Federated Investors, Mayo Foundation and Overstock.com, to standardize on GoldenGate solutions for real-time access to real-time information. The company broadens its global market reach through relationships with ACI Worldwide, Amdocs, Cerner, Fujitsu Computer Systems Inc., GE Healthcare, HP, IBM, Ingres, Microsoft, Oracle, Teradata Corporation and others. For more information, visit http://www.goldengate.com.

Oracle is a registered trademark of Oracle Corporation and/or its affiliates. GoldenGate® is a registered trademark of GoldenGate Software, Inc. All other trademarks are the property of their respective owners.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
ScaleMP is presenting at CloudEXPO 2019, held June 24-26 in Santa Clara, and we’d love to see you there. At the conference, we’ll demonstrate how ScaleMP is solving one of the most vexing challenges for cloud — memory cost and limit of scale — and how our innovative vSMP MemoryONE solution provides affordable larger server memory for the private and public cloud. Please visit us at Booth No. 519 to connect with our experts and learn more about vSMP MemoryONE and how it is already serving some of...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility. As they do so, IT professionals are also embr...
Platform9, the leader in SaaS-managed hybrid cloud, has announced it will present five sessions at four upcoming industry conferences in June: BCS in London, DevOpsCon in Berlin, HPE Discover and Cloud Computing Expo 2019.
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
When you're operating multiple services in production, building out forensics tools such as monitoring and observability becomes essential. Unfortunately, it is a real challenge balancing priorities between building new features and tools to help pinpoint root causes. Linkerd provides many of the tools you need to tame the chaos of operating microservices in a cloud native world. Because Linkerd is a transparent proxy that runs alongside your application, there are no code changes required. I...
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the bene...
"NetApp's vision is how we help organizations manage data - delivering the right data in the right place, in the right time, to the people who need it, and doing it agnostic to what the platform is," explained Josh Atwell, Developer Advocate for NetApp, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
Kubernetes as a Container Platform is becoming a de facto for every enterprise. In my interactions with enterprises adopting container platform, I come across common questions: - How does application security work on this platform? What all do I need to secure? - How do I implement security in pipelines? - What about vulnerabilities discovered at a later point in time? - What are newer technologies like Istio Service Mesh bring to table?In this session, I will be addressing these commonly asked ...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.