eTelecare Global Solutions
(NASDAQ: ETEL) (PSE: ETEL), a leading provider of complex business
process outsourcing (BPO) solutions, announced that it has been ranked
the eighth largest global aggregate inbound teleservices agency by
Customer Interaction Solutions magazine. This is the first time that
eTelecare has earned a top-ten ranking in this annual competition.
Now in its twenty-third year, Customer Interaction Solutions' Top 50
Teleservices Agencies Ranking, which compares the number of billable
teleservices minutes companies completed over a twelve month period, is
used by the industry as a benchmark for determining the largest
outsourced contact center providers.
"It is gratifying to be recognized as one of the largest global BPO
companies. Entering the top ten in our industry for the first time
underscores the success of our 'invest to outperform' business model of
utilizing highly skilled, well-trained people, leading-edge technology
and robust processes to deliver the best value-added services to our
customers," said eTelecare CEO and President John Harris.
Founded in 1999, eTelecare Global Solutions is a leading provider of
business process outsourcing (BPO) focusing on the complex, voice and
non-voice based segment of customer-care services. It provides a range
of services, including technical support, customer service, sales,
customer retention, chat and email from both onshore and offshore
locations. Services are provided from delivery centers in the
Philippines and in North America. Additional information is available www.etelecare.com.
This press release contains forward-looking statements within the
meaning of Section 27A of the Securities Act of 1933 and Section 21E of
the Securities Exchange Act of 1934. Words such as "expects,"
"believes," "intends," "will," "estimates" and similar expressions
identify such forward-looking statements. These are statements that
relate to future events and include, but are not limited to, statements
related to expanding our service delivery capabilities. Forward-looking
statements are subject to risks and uncertainties that could cause
actual results to differ materially from those discussed in these
forward-looking statements. These risks and uncertainties include, but
are not limited to, our ability to manage growth, intense competition in
the industry including those factors which may affect our cost
advantage, wage increases, our ability to attract and retain customer
service associates and other highly skilled professionals, client
concentration, the underlying success of our clients and the resulting
impact of any adverse developments in our clients' business including
adverse litigation results as well as other risks detailed from time to
time in our SEC filings, including those described in the "Risk Factors"
section in our annual report on Form 10-K filed with the U.S. SEC on
March 14, 2008. You can locate these filings on the Investor Relations
page of our website, at www.etelecare.com
under the About Us/Investor Relations link. Statements included in this
release are based upon information known to eTelecare as of the date of
this release, and eTelecare assumes no obligation to update information
contained in this press release.
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