SYS-CON MEDIA Authors: Zakia Bouachraoui, Liz McMillan, Carmen Gonzalez, Roger Strukhoff, David Linthicum

News Feed Item

Time to Deliver: How Walmart Approaches Last-Mile Convenience Around the World

The grocery industry is a great example. American shoppers average about 60 minutes spent shopping for food each week. To cut this time down, more and more of Walmart’s U.S. customers find themselves taking advantage of online shopping options like pickup and delivery.

This press release features multimedia. View the full release here:

Walmart China delivery services (Photo: Business Wire)

Walmart China delivery services (Photo: Business Wire)

But the U.S. isn’t the only place customers want convenience. Walmart Canada’s recent announcement to expand grocery delivery with Instacart demonstrates how quickly customers are responding to time-saving innovations in markets across the globe.

“Customers around the world are kind of the same,” said JP Suarez, EVP and Chief Administration Officer for Walmart International. “They want quality, a great assortment, a great price, and they want it whenever they want it.”

While convenience is a shared desire, the solutions for delivering it are different in local markets. Here’s a look at how Walmart International is innovating when it comes to crossing the last mile – getting items even closer to their final destination.

A Shared Priority

In some cases, grocery delivery isn’t just easier – it’s life-changing. At age 81, Ana Luis de Anda Cortes has a prosthetic leg and can’t drive. This means ordering from her local Superama store in Mexico City is a service she relies on.

Superama has offered grocery delivery since 1991, and today the brand delivers an extended assortment nationwide. In fact, customers in Mexico are so accustomed to grocery delivery, it’s common for them to visit the store and ask if associates can take their shopping baskets to their homes.

Across Mexico, a mixture of owned delivery vehicles and delivery partners allows Walmart’s many formats to deliver to customers almost anywhere. But Mexico isn’t the only market with such a broad reach. South Africa’s Massmart also uses a network of third-party and owned vehicles, including crowdsourced provider Wumdrop, which operates in 16 Makro stores in Cape Town, Johannesburg, Pretoria and Durban to deliver to its customers.

Many markets are adding services rapidly, so more customers can experience added convenience. Argentina added 2,000 bikers – many with special, sustainable tricycles – in 2018 to serve the larger Buenos Aires area. Chile is adding pickup services to stores around the country at a rapid rate including the recent addition of a southernmost location in Punta Arenas. And, customers are responding – 60% of all Chilean online orders are for pickup. Meanwhile in Central America, the race is on as Guatemala begins testing pickup in stores with plans to expand to the rest of the region.

As pickup and delivery services become more commonplace, markets are finding additional, creative ways to offer convenience. In Canada, Walmart and PenguinPickUp launched co-branded locations in urban areas, making grocery shopping easier with pickup stations conveniently located for customers who are several miles from a Supercentre.

Speeding Up Delivery

In the Chinese cities of Shenzhen, Shanghai and Chengdu, customers can expect lightning-fast, one-hour grocery deliveries. Recently, Walmart China completed a delivery in under nine minutes from the moment the order was placed until the product was at the customer’s door.

Walmart China works with the logistics team at Dada-JD Daojia to offer the speedy delivery service, which transports groceries directly from a warehouse-like depot system to customers’ doors. As of January 2019, Walmart China operated more than 30 depots with additional locations on the way.

ASDA in the United Kingdom is stepping up its delivery pace by launching same-day delivery to over 270 stores. But, the team isn’t stopping there. The British retailer is testing a service in partnership with Just Eat that delivers 100 essential products in 30 minutes or less.

Over in Japan, the Seiyu team is following these leads by piloting one-hour premium delivery this year. But that’s not what’s making headlines. This summer, customers visiting popular tourist spot Sarushima Island in Tokyo Bay will be able to have food and other fresh products flown in by a drone. The test program is the result of a partnership between Seiyu and Rakuten.

These services illustrate the power of great ideas generated by local markets.

“When we’re doing our job well, it means making it really easy for markets to move fast,” Suarez said. “We can connect them and accelerate, and then, get out of the way.”

Innovating in India

At its core, retail innovation is focused on a simple goal: finding the solution that makes the most sense for customers.

In many respects, the Indian market is unique.

In rural India, small stores called kiranas are a major part of how many customers get their groceries. Like many small business owners, they buy products wholesale, so they can keep their costs low. But, many wholesalers don’t offer online payments, which pushes business owners to make a special trip to their banks for cash. The time spent at the bank can mean interrupted service back at the store, as many kiranas have to close their shops to stand in line and make a withdrawal.

Earlier this year, Walmart India announced that it was adding the PhonePe payment method, allowing over 1 million members of Best Price’s B2B Cash and Carry wholesale stores to pay for purchases via their phones.

To those not familiar with India’s challenges, this may not look like cutting-edge progress, but it’s a creative solution in the global journey toward a digital economy. This new mobile payment system goes the extra mile in allowing kiranas to purchase items without having to leave their stores, so a broader network of customers has the opportunity to get what they need with uninterrupted service.

“The small shops are really important to us in India,” Suarez said. “Through them, we can get into communities we wouldn’t be able to otherwise.”

Innovative projects like these give Suarez a lot of optimism for the future.

“The market teams are excelling at finding ways to make life easier for our customers. That’s what’s really brilliant about our last mile services around the world,” he said.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Moroccanoil®, the global leader in oil-infused beauty, is thrilled to announce the NEW Moroccanoil Color Depositing Masks, a collection of dual-benefit hair masks that deposit pure pigments while providing the treatment benefits of a deep conditioning mask. The collection consists of seven curated shades for commitment-free, beautifully-colored hair that looks and feels healthy.
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
We all love the many benefits of natural plant oils, used as a deap treatment before shampooing, at home or at the beach, but is there an all-in-one solution for everyday intensive nutrition and modern styling?I am passionate about the benefits of natural extracts with tried-and-tested results, which I have used to develop my own brand (lemon for its acid ph, wheat germ for its fortifying action…). I wanted a product which combined caring and styling effects, and which could be used after shampo...
The precious oil is extracted from the seeds of prickly pear cactus plant. After taking out the seeds from the fruits, they are adequately dried and then cold pressed to obtain the oil. Indeed, the prickly seed oil is quite expensive. Well, that is understandable when you consider the fact that the seeds are really tiny and each seed contain only about 5% of oil in it at most, plus the seeds are usually handpicked from the fruits. This means it will take tons of these seeds to produce just one b...
Steaz, the nation's top-selling organic and fair trade green-tea-based beverage company, announces its 2017 "Mind. Body. Soul." tour, which will bring authentic experiences inspired by the brand's signature Mind. Body. Soul. tagline to life across the country. The tour will inform, educate, inspire and entertain through events, digital activations and partner-curated experiences developed to support the three pillars of complete health and wellness.
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
ScaleMP is presenting at CloudEXPO 2019, held June 24-26 in Santa Clara, and we’d love to see you there. At the conference, we’ll demonstrate how ScaleMP is solving one of the most vexing challenges for cloud — memory cost and limit of scale — and how our innovative vSMP MemoryONE solution provides affordable larger server memory for the private and public cloud. Please visit us at Booth No. 519 to connect with our experts and learn more about vSMP MemoryONE and how it is already serving some of...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
As you know, enterprise IT conversation over the past year have often centered upon the open-source Kubernetes container orchestration system. In fact, Kubernetes has emerged as the key technology -- and even primary platform -- of cloud migrations for a wide variety of organizations. Kubernetes is critical to forward-looking enterprises that continue to push their IT infrastructures toward maximum functionality, scalability, and flexibility. As they do so, IT professionals are also embr...
Platform9, the leader in SaaS-managed hybrid cloud, has announced it will present five sessions at four upcoming industry conferences in June: BCS in London, DevOpsCon in Berlin, HPE Discover and Cloud Computing Expo 2019.
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
When you're operating multiple services in production, building out forensics tools such as monitoring and observability becomes essential. Unfortunately, it is a real challenge balancing priorities between building new features and tools to help pinpoint root causes. Linkerd provides many of the tools you need to tame the chaos of operating microservices in a cloud native world. Because Linkerd is a transparent proxy that runs alongside your application, there are no code changes required. I...